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FAQ

GENERAL QUESTIONS

Why should I choose Nama Solutions over other service providers?

We set ourselves apart from other service providers through:

  • over 12 years of experience
  • exceptional quality standards with strict internal QA check processes
  • our team of very well-trained project managers
  • being able to communicate in English and German
  • our experienced workforce
  • Mac & Windows workstations that are always up to date with the latest software
  • our competent pricing
  • our quick reaction and turnaround times
  • our strict adherence to timelines

SERVICES

What are the services provided by you?

We provide the following services:

  • Preparation and optimisation of data
  • Editing and conversion of data
  • Foreign language typesetting and DTP
  • Post processing of data
  • Alignment of existing translations
  • Editing of images and graphics

If you require additional services related to translation processes and DTP that are not listed on our website, please contact us, because:

Special requirements are our favourite challenges.

What exactly does “editing and conversion of data” entail?

Editing and conversion of data entails the manual creation of documents (from scratch, if required) to ensure that they are editable and ready to use for translation. Our highly skilled team that specialises in software like Word and InDesign, creates or converts documents using the source document provided by you as the basis. The document created by us is almost 100% identical to the source file.

Why should I pay for a document conversion when I can convert the format automatically or use a software that automatically converts the data?

Quite often, there is no direct export option to a particular file format, for example from PDF to MS Word. In addition, the automatic conversion leads to loss of data or the distortion of characters. When we take up the manual document conversion, we ensure that there is no loss of data and we deliver a clean, editable file free of hidden tags and unnecessary line & page breaks, unlike a software-generated file. The manual processes used by us guarantee high quality standards which allows you to edit and process the documents with any CAT tool.

Do you offer translation services as well or do you only work with processing documents for the translation process?

Currently, we only have full-time DTP specialists and project managers working in-house. However, we work with some of the best translation agencies on a day-to-day basis. Together with our partners, we can offer you the highest quality translations, including certified translations. Please let us know your specific requirements and we will take care of your request.

In which languages do you typeset documents?

We typeset documents in all common business languages like German, English, French, Spanish, Chinese, Japanese, Russian and many more. We work with several Middle Eastern languages as well (written from right to left).

Can you provide us with samples of work that you typeset, layouted or prepared for translation?

We strongly believe in the unconditional confidentiality of all business relations and projects. Therefore, it not possible for us to send work samples of completed client orders. However, we would be pleased to carry out a trial for you to evaluate our quality standards.

How do you release an image?

Our team uses image-editing programs like Adobe Photoshop to separate the subject from the background. Tools like pen tool, marquee tool, or a combination of other tools are used depending on the complexity of the image. Precise pixel clipping is assured regardless of the complexity of the image.

PRICING

What are your rates for document preparation, multilingual DTP and foreign language typesetting?

Our rates vary depending on the complexity of the task / document / software / language etc. Fixed rates can be agreed upon depending on the volume and regularity of work. Please send us your requirement and we will contact you at the earliest possible.

Do you have a minimum fee?

We don’t believe in a minimum fee as we know that a small job delivered today often leads to a bigger job tomorrow.

PAYMENT

What are your payment methods?

Payments can be transferred online to our bank account. There is a possibility of money transfer within the EU as well. We support PayPal payments too.

Could you provide me with some details on your payment policy?

Payment are to be made within 15 days from the invoice date for all our services. For services taken up on a special request (including translation and printing), an advance payment is required in order to commence work.

CONFIDENTIALITY

I need confidential documents to be worked on and I am concerned about sharing them online. Can I be sure these documents are not accessible by others?

All the data provided by our clients is treated confidentially. On request, a detailed confidentiality agreement can be signed before you share any files with us.